Speakers

Host:

Jonatan Easton, Editor, NTN

Jonathan Easton is the editor of FStech, Retail Systems and National Technology News at Perspective Publishing where he oversees the brands' editorial direction.

Speakers:

Richard Bassett, VP Digital & Analytics, NICE

Richard Bassett leads the Digital & Analytics business across NICE International. With a background in digital transformation and automation, Richard has worked with some of the largest organisations to help them reduce operational costs, increase sales, improve customer experience, and meet regulatory requirements. More...

Dan Barrett, Head of Data Science, Citizens Advice

Dan Barrett is the Head of Data Science at Citizens Advice. The Citizens Advice Data Science team work to improve internal systems and insight through data analysis, architecture, engineering, and computational techniques. This team prioritises creating a culture where data is democratised and accessible to all. More...

John Greenwood, Head of Technology & Payments at Contact Centre Panel

John Greenwood, Head of Technology & Payments at Contact Centre Panel, is a technology agnostic and independent subject matter expert with a deep understanding of vendor landscape supporting PCI scope reduction to reduce the time, cost and effort in delivering PCI compliance in the MOTO channel.